Managed Services
You've got your own business to run. You don't have to take on all the IT work as well. We can deal with software subscriptions, data backups, email hosting and all the other TECH that keeps you running.
That's where TECH Support Melbourne's Managed Services come in. We can tailor a service agreement to suit your unique needs and budget.
What?
How does it work?
TECH Support Melbourne take the time to understand you and your business. From there we can cusomise a solution that will suit the individual needs of your environment.
Why?
Why Use An MSP?
Using an external IT provider frees you up to focus on what you do best. An MSP can take on some or all of the IT requirements you have saving you time, money and head aches. A managed service provider gives you access to a large resource pool so you’ll never have to worry about the IT guy being off sick.
Who?
Why work with us?
TECH Support Melbourne provides you with the experience and expertise of a team of engineers for much less than you’d expect.
We integrate seamlessly with your business to keep your IT running. We’ll also drive your IT strategy and keep you up to date with new tech.
What we can do for you
With out lightweight support agent on all serviced devices we’ll pick up on problems before they become problems. 24/7 monitoring for all critical infrastucture and online services.
We partner with many vendors to ensure we can get the right hardware for you at the right price. With multiple Melbourne based suppliers we can get what we need when we need it.
We are trusted partners with the big names in software. We can support and licence your Micosoft software including Windows OS, Office suite and 365 hosted email thru to your preferred backup application including Veeam, Datto or Shadow Protect. We’ll make sure you’re compliant and up to date to ensure your business runs efficiently
Backups can be offered in many forms. TECH Support Melbourne is experienced in local backups to external drives or NAS devices, offsite hosted backups and cloud backup solutions. We will build the solution that suits your data footprint and data retention requirment.
Along with the 24/7 monitoring of managed devices we also apply a patch schedule to ensure devices are always secure and up to date. The schedules are not intrusive to workflow as they can be automated to occur outside normal hours. The schedule also includes maintenance tasks to keep the devices in peak running order.
We want you to think of us as your internal IT team. We’ll be the point person with your other vendors such as printer suppliers, phone companies, internet service providors. We’ll work on your behalf to ensure these services are all fit in to your overall IT plan.
As with everything technology based all device have a limited work life. All monitored devices are documented and can be easily reported on to show devices due to be refreshed or replaced. This will allow us to assist you build a strong IT strategy for the future.
We run monthly reports on all managed services and can show you full stats on mail SPAM filtration, internet usage, service request, backups and anything else you’d like to know. We also put together a monthly engineers report that condences down to a few pages the important points you need to know.
